Depco's service calls are billed at $125 per hour, starting from the time travel begins to the job site, with a minimum of a 4-hour charge per call. If an overnight stay is required, there is an additional $125 fee that is applied. All parts are billed separately and purchased directly from the manufacturer. Depco does not stock, or distribute, Eubanks or Cablescan parts. Please rest assured that if we can assist you in minor repairs over the phone, that it will always be our first choice; so please do not hesitate to call.
If you'd like to be able to better operate, maintain, or repair your own machines, we offer training for all Eubanks™, Cablescan™, and Major Electronix Corporation, wire processing machines. These training sessions are a maximum of four hours at your location and cover all aspects of an operation, programming, maintenance, service, and repair. This program is designed to ensure your operators have the knowledge they need to avoid costly downtime. There is a maximum of 5 people per training session to ensure a beneficial, and hands on, session for each participant. Training sessions are billed at $500 per 4-hour session. Multiple sessions are able to be scheduled, and all fees are due before training begins.
Off Site Rebuilds
In the instance that your machine is not in need of immediate repair, or extensive repairs are needed, we can offer to repair your machine at our facility. We offer to pick up services within 60 miles, billable at an hourly rate of $125 for travel time. You may also ship the machine to us using your own shipping method. Upon receipt of the machine, a rebuild charge will be quoted for both parts and labor. Before your repair is started, Depco requires a purchase order, with payment due in three parts: one-third upon the acceptance of the quote, one-third upon completion, and one-third Net-30. All parts and labor are guaranteed for 90 days. Depco is not authorized to conduct warranty work on new machines; warranty work is at the discretion of the manufacturer.