Complete Machine Services
Ensure your equipment is operating correctly by relying on the solutions DEPCO has to offer. We provide a range of machine services to cover the maintenance and repairs for all Eubanks™ and Cablescan™ equipment. Our knowledgeable service team has the skills and resources needed to handle any repairs and will always act with a quick response time.
We understand that when your equipment breaks down, production can come to a screeching halt, which is why we are always ready to provide the service you need. So, contact us right away if you experience any issues with your electrical equipment. We ask that you have your model number and full details of the problem so that we can better assist you with the issue.
Service Calls
All of our service calls are billed at a rate of $140 per hour, starting from when travel begins to the job site, with a minimum of a 4-hour charge per call. If an overnight stay is required, there is an additional $125 fee that is applied. All parts are billed separately and purchased directly from the manufacturer. DEPCO does not stock or distribute Eubanks or Cablescan parts. Please rest assured that if we can assist with minor repairs over the phone, it will always be our first choice, so do not hesitate to call.
Equipment Training Sessions
To help you maintain and better operate your equipment, we offer training for all Eubanks™, Cablescan™, and Major Electronix Corporation wire processing machines. Each training session is a maximum of four hours at your location and covers all aspects of operation, programming, maintenance, service, and repair. This program is designed to ensure your operators have the knowledge they need to avoid costly downtime. We limit our training to a maximum of five participants per session to ensure a beneficial, hands-on experience for each participant. Training sessions are billed at $500 per four-hour session, and we offer to schedule multiple sessions at a time. All fees are required before training begins.
Off-Site Rebuilds
In the instance that your machine is not in need of immediate repair or extensive repairs are required, we can offer to fix your machine at our facility. We offer pickup services within 60 miles, billable at a rate of $125 per hour of travel time. You may also ship the machine to us using your preferred shipping method. Upon receipt of your machine, a rebuild charge will be quoted for both parts and labor. Additionally, before repairs can begin, we require a purchase order. New service customers may be required to pay 50% upfront and 50% on the completion of work. All parts and labor are guaranteed for 90 days. Please note that DEPCO is not authorized to perform warranty work on new machines; warranty repairs are at the manufacturer's discretion.